Legal & policies

These Terms govern your use of the Throughline platform. In plain terms: Throughline is a licensed freight broker and a software provider — not a motor carrier — and we are not the insurer of your cargo. The service is provided "as is," our liability is capped, disputes are resolved by binding individual arbitration in Michigan under Michigan law, and you agree to indemnify us in defined situations. This summary is not part of the agreement; the numbered sections below control.

This Agreement governs motor carriers that haul loads tendered through Throughline. In plain terms: you are an independent contractor and the carrier of record; you carry and maintain defined insurance with Throughline as additional insured; you are liable for cargo under the Carmack Amendment; you warrant your safety fitness and must tell us if it changes; you must keep GPS/ELD tracking on for the whole load; accessorials and detention are paid only if pre-approved and documented; you will not double-broker — and if you do, stronger remedies (including liquidated damages) apply; and you indemnify Throughline — including against claims that we negligently selected you. The numbered sections control.

Plain terms: platform and subscription fees are generally non-refundable, subscriptions auto-renew until you cancel, and you can cancel online at any time to stop the next renewal. Freight charges and amounts owed to carriers are pass-through and are not platform fees. We fix genuine billing errors and honor rights that cannot be waived by law. The numbered sections control.

Plain terms: we collect the business and shipment information needed to run the platform and arrange your freight, we share it with the carriers and service providers required to do that, and we do not sell your personal information. Your data sits in an isolated, access-controlled environment, sensitive fields are redacted from logs, and you can read your own load records. This summary is informational; the numbered sections control.

These terms govern the specific shipment on the rate confirmation they accompany. In plain terms: the stated rate is full payment; accessorials need advance approval; you are the carrier of record and fully liable for the cargo under Carmack; you carry the required insurance with Throughline as additional insured; you will not double-broker; you indemnify Throughline (including for negligent-selection claims); and you must track, deliver, and return a clean POD. They incorporate the Broker–Carrier Agreement, which controls on any conflict except shipment-specific commercial terms.

When you select a carrier, you authorize Throughline (a licensed freight broker, not the carrier) to book that carrier for this load at the rate shown. The amount is a binding commitment for this load; cancelling after you authorize may incur truck-ordered-not-used or cancellation charges. Throughline arranges transportation — cargo claims are against the carrier under the Carmack Amendment, and we will assist. This confirmation is part of, and governed by, the Terms of Service and Refund Policy. The numbered sections control.

Before you sign electronically, U.S. law (the ESIGN Act and UETA) requires us to tell you that you are agreeing to use electronic records and signatures, that you can get a paper copy, and that you can withdraw your consent. Signing below means you agree to do this electronically.